HIPAA Compliant Video Conferencing with Qwil Messenger

Introduction to Secure and Compliant Virtual Care

Virtual consultations and telehealth have been the latest big driver of growth in the healthcare industry. The pandemic was a big driver of this, but not the only one. When patients don’t know how serious their condition is, or how urgently they need to be seen, video consultations are a great option to save on travel time. As a healthcare practitioner, you need to not only be the best, but the most convenient.

This brings about some issues however. Namely, in the shape of HIPAA compliant video consultations. HIPAA compliance is an essential part of any modern healthcare practice. Having a secure channel to communicate with clients and host your video appointments can significantly reduce the friction in your patient’s lives. That is where Qwil comes in.

Qwil is a purpose built platform for communication within regulated industries like healthcare practices. These kinds of HIPAA covered entities need a solution that not only covers the compliance side of things, but also makes their lives easier. Qwil is an all in one communication platform that lets you message, share documents, sign contracts, host video conferences and schedule appointments all in one place. While remaining in full HIPAA compliance.

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Benefits of Using Qwil for Video Conferencing

We built Qwil with regulated industries in mind. So the security and compliance element is completely taken care of for you. But not only that, we have helped many healthcare providers streamline their business processes by eliminating unnecessary platforms. Having too much software to learn and pay for can be a key blocker in business growth. With Qwil alone for your video conferencing needs you can:

• Simplify your patient access with a booking link, synced up to your calendar where they can book directly when you are free
• Branded platform where you can securely communicate with clients, so all their data is protected and they don’t need to jump between platforms
• Seamlessly jump from chat, into a video call in just one click
• Reduce travel time, no shows and manual organization requirements on your staff

Key Features for Healthcare Providers

Qwil does everything you need in one place. It has more than what you could possibly need in a video conferencing tool, and goes beyond into all around client communication. There is a wide range of features that can benefit your business such as:

• Built-in video conferencing
• Screen share
• Video recording
• Secure messaging with audit trail
• 1 to 1 or group calls
• E-signatures and secure document sharing
• Complete HIPAA compliance
• In-app and email fallback notifications
• Replacing the vast majority of your existing tech stack, in one simple to use platform.

Telehealth for Private Practice

Qwil works for businesses of all sizes. Whether you are a small clinic, individual consultant, or large enterprise Qwil organizes all of your patient communication. You can set up your supporting staff, with the correct access and permissions, such that they only see who they are supposed to. That means you can always replicate your service model on Qwil.

You also have a complete, and comprehensive audit trail of everything that takes place on the app. Which is only accessible by Data Reviewer permissions that the administrator can distribute. Giving you full control over your data, and your business.

Qwil allows you to manage the entire process, from prospect, to communication to appointment scheduling to video consultation all in one place. While completely remote. You also remotely control the security of your organization and data. We built Qwil to do all the work, so you can just focus on giving the best service possible.

Enhancing Patient Experience

Everyone has tested the complicated medical portals that do parts of your work for you, but leave your clients frustrated. Still having to call, email and text to try to get in contact with you. Well Qwil revolutionizes the patient experience.

All patients need is one mobile app, even that is an extra, they can login easily on web too. But from that one platform, all their communication is done in one place. Whether they need to sign documents, chat, book appointments, and even when they get down to the video conferencing itself, there is just one platform that does it all.

Having this way of working, where there is no friction and no need to manage multiple tools, is how you give your clients the easiest route to your services. That is how you continue to build patient loyalty and trust.

Staying Connected Between Visits

When talking to medical practices, we discovered that something that often goes under the radar is patient engagement outside of medical services. Your patients that you have built up loyalty with, can fizzle out if they don’t hear from you for too long. Or even if they have to book a follow up, but haven’t done so yet.

Qwil makes it easy to broadcast, or individually message your patients to remind them that their need for a follow up is here. You can securely send files from directly within the chat, so newsletters, updates and practice news can go a long way to retaining patients.

Without any additional software, you can go from a direct message, into a video check in without needing an additional platform or device.

Compliance and Data Security

Qwil was built to cover all GDPR and HIPAA standards. We cover this so you have nothing to worry about. Some of the security measures Qwil takes to ensure your business is protected under your regulatory body:

• All users are invite only and 2 factor authenticated
• Access controls so that you manage which users have access to certain patients
• End to end encryption at rest and in transit, meaning your data is safe on the way to, and at it’s destination
• Audit trails: Nothing can be deleted by end users, you have full control over your data
• BAA signed with Qwil
• Flexible permission sets, with controls over users, devices and notifications

These measures ensure that your messaging platform is HIPAA compliant.

Choosing Qwil vs. Traditional Platforms

Traditional platforms generally are not built to be compliant with HIPAA or GDPR. Social platforms should typically not be used in a business setting. Especially one as regulated as healthcare. But regardless of this let’s take a look at how Qwil squares up against some of the biggest communication platforms:

Implementation and Support

Implementing Qwil is easy. Simply sign up online, accept your invite and you’re ready to go. You can then upload your branding, invite your staff, and then start onboarding patients. The whole process will take no longer than 10 minutes.

With the support of our expert team, you can ensure that you are really getting the most out of the platform. Our staff will be more than happy to discuss your workflows, and integrate the platform into your existing way of working. Meaning that all you have to do, is sit back and watch as the platform saves you time, energy and money.

Conclusion

The future is compliant, and the future is secure, but more than anything, the future of healthtech is convenience. Qwil does all of these things to the highest degree. The value of being able to video conference with your patients, while also messaging, sharing secure files, booking appointments and signing documents all in one place is clear.

Healthcare clinics don’t need multiple softwares, just one that does it all. Try Qwil today to see how your life would look if your tech stack was built specifically for you.

Get your Qwil free trial here