* Subscription fees are charged annually (pre-paid in advance) based on tiered user volume pricing. Additional features are available for some plans and may incur separate charges and/or be subject to minimum subscription volumes. Free plan customers must promptly activate and maintain minimum usage for their subscription to remain active. All pricing excludes any applicable VAT or sales taxes, is subject to an annual contract. Plan features may be restricted and are subject to change. Please refer to our Master Subscription Agreement and T&Cs for more details.
Essentials
|
Professional |
Enterprise |
|
|---|---|---|---|
| User Limits | |||
| Maximum staff users | 25 | 250 | Unlimited |
| Maximum external users | 1,000 | 10,000 | Unlimited |
| Chat Features | |||
| Multi-party private chats | |||
| Text, photos & files (50mb each) | |||
| Invite and leave chats | |||
| Remove participants | |||
| Archive chats | |||
| Notifications | |||
| Mute chats | |||
| Change profile status | |||
| Read receipt | |||
| Name chats | |||
| Chat deep links | |||
| Search chats | |||
| Reply to | |||
| Email notifications | |||
| Data Hosting and Security | |||
| Secure user management | |||
| Multi-factor authentication | |||
| Data residency and protection | |||
| Encryption (in transit & at rest) | |||
| Mobile apps (iOS & Android) | |||
| Desktop apps (Mac & Windows) | |||
| Web app (modern browsers) | |||
| Secure cloud hosting | |||
| Administration and Controls | |||
| Bespoke contact lists | |||
| Authorised devices | |||
| Chat and attachment export | |||
| Brand personalisation | |||
| Chat review and audit | 30 days | Unlimited | Unlimited |
| Advanced admin permissions | |||
| User and Group CSV upload | |||
| Staff mobile access controls | |||
| Staff desktop access controls | |||
| Staff e-mail domain control | Single | Multiple | |
| Customised Ts and Cs | |||
| Integration and Automation | |||
| Chat Butler Excel toolkit | |||
| Personal user API keys | |||
| Master user API keys | |||
| System API keys (incl. export) | |||
| Support | |||
| Online help centre | |||
| Online chat | |||
| Premium support | |||
| Guaranteed Uptime SLA | |||
| Additional Features* | |||
| Salesforce connector** | |||
| Sandbox(es) | |||
| Messaging campaigns | |||
| Chatbot integration | |||
| Active Directory sync | |||
| Exclusive Virtual Private Cloud | |||
| Multi-brand deployment | |||
| Multi-region deployment | |||
| Additional API call volumes | |||
| Multi-tenancy API keys | |||
| Audio video calling | |||
| Group video calling | |||
| Screensharing |
*Additional features may incur additional costs and/or be subject to minimum subscription volumes.
**The Qwil Messenger Salesforce Connector only extends the functionality available in the Essentials Product Plan. Professional and Enterprise Plans include all of Essentials Product Plan functionality.
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