Qwil is the secure, branded messaging app advice firms use instead of email, WhatsApp and clunky client portals. Onboard clients, collect documents, get reports signed and keep the records regulators expect, in a chat your clients already know how to use.
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Clients expect to message their adviser as easily as they message their family. The usual channels each fall short.
37%
of UK advice firms criticised email without being asked
It is also the most common route for phishing and payment fraud.
66%
of UK advice firms report friction communicating with clients
Clunky encrypted email that won't open on a phone is one cause.
24%
of finance firms say staff use it for client work
Your firm loses control of the records it must keep.
Based on our feednack from over 100 financial advice firms, 2025 to 2026.
Qwil gives your firm a dedicated, invitation-only messaging app in your own branding.
Every client and colleague is verified, every conversation is stored and searchable, and compliance can review and export records at any time.
If you are weighing up options, start with our guide to the best client communication platforms for financial advisers. US firms can also see how Qwil meets the requirements for FINRA-compliant messaging.
From the first meeting to the annual review, Qwil handles the conversations, paperwork and approvals that usually spread across email, post, phone and portals.
Invite prospects after the first meeting, collect consent in the app and complete fact-finds, ID checks and KYC in one secure thread.
Request payslips, statements and ID, and send valuations, reports and policy documents with no encrypted email logins.
Get suitability reports, letters of authority and client agreements signed in the chat, with the signed copy kept in the conversation.
Share a booking link for annual reviews and hold secure video meetings in the same app, so each review sits in one record.
Every user is verified and invited by your firm, so withdrawal and payment requests come from your client.
Send market commentary, newsletters and policy changes to selected client groups, with every message in the audit trail.
Advisers, paraplanners and administrators join a conversation with its full history, and you control who can contact whom.
Summarise long threads, pull out action points and draft clear replies with built-in AI, so client admin takes less of your day.
Consumer apps, email and text archiving tools were not built for regulated client relationships. Here is how they compare on the controls advice firms need.
When you're dealing with people's personal data, you don't have the freedom to encourage them to WhatsApp it to you, or email it. It's not a regulatory option.
Clients join from an invitation sent by your firm, in their browser, with no app to find first and nothing to pay.
1
A branded email carries your firm's name, logo, colours and your own invite message.
2
They create their account straight from the invitation, without visiting an app store.
3
They enter an SMS code, then choose a username and password.
4
They're prompted to download the app but never forced, so they can stay in the browser.
5
An email reminder links to any unread message, after 1 hour by default. Replies stay in Qwil, because clients can't reply by email.
Advisers, administrators and practice owners on what changed when they moved client conversations into Qwil.
We enjoy working with Qwil because it's more like WhatsApp. Clients find it very easy to use instead of having to log into a Hotmail account and navigate encryption.
It's amazed me just how quickly it's been adopted by clients in their 70s, 80s, just because it's so straightforward for them to communicate with us.
I think it's quite intuitive. I've not had any clients complain that the process was cumbersome. I've not had anybody say, 'It's not for me, I'm not going to use it.'
Clients much prefer not having to login to secure emails and can easily find documents I sent to them months ago.
It's been light years ahead of what we were using before from a communication standpoint, whether it's data retention, linking with our CRM, retaining the documents.
Qwil removes a lot of friction from the client experience that was caused by working around the limitations of legacy channels such as email and telephony.
Every regulator asks for the same things in different words: supervise client communications, keep the records and protect client data. Here is what that means in each market Qwil serves.
United States
United States
United States
United Kingdom
United Kingdom
Canada
This is a general summary, not legal or compliance advice. Confirm your firm's obligations with your compliance team.
Send Qwil conversations straight to the client record in your CRM or back office, so nothing has to be copied across by hand and every file note is complete.
The Business plan gives advice firms the security, audit trail and integrations they need, priced per staff member. Every client you invite is unlimited and free.
Price per staff member per month. Excludes any applicable VAT or sales taxes. *All core products included. Add-ons available for enhanced functionality.
Set up your firm's branded app, invite a few clients and see how quickly they reply. Most firms are up and running within days, and your clients always use Qwil free.
Most advice firms weigh Qwil against a texting tool, an archiving add-on, a client portal or encrypted email. These comparisons set out the differences side by side.
Our buyer's guide compares the leading platforms on compliance, client experience, integrations and cost, so you can build a shortlist.
Read the buyer's guide
Compliant texting for US advisers compared with a full client messaging app.
See the comparison
How the two platforms differ on client experience, records and integrations.
See the comparison
Why capturing WhatsApp and SMS after the fact is different from owning the channel.
See the comparison
What a portal does well, where clients stop using it, and how messaging fits alongside.
See the comparison
Secure messaging compared with encrypted email for sending documents and reports.
See the comparison
Why a consumer business app falls short for regulated client conversations.
See the comparison
See how wealth managers and financial planning practices use Qwil for onboarding, document sharing and day-to-day client service.
The questions advice firms ask before replacing email, texting or a client portal, and how Qwil answers each one. For a side-by-side view of the main platforms, read our buyer's guide.
Regulators expect client communications to be supervised and retrievable.
Yes. Every message, document and signature is kept in a searchable audit trail that compliance staff can review and export.
Archiving WhatsApp or SMS records the message but leaves the channel outside the firm's control.
Natively. Conversations happen inside an app your firm owns, with verified, invitation-only users, so nothing has to be captured from a personal phone.
Archiving vs a native channelPortals store documents well, but clients rarely log in to have a conversation.
Either. Many firms keep their portal for valuations and point clients to it from a Qwil chat, using a custom dashboard link.
Client portal vs client messagingEncrypted email often fails here: separate logins, expiring links and attachments that won't open on a phone.
Clients get a chat that works like the apps they already use, on iPhone, Android, desktop or web, with biometric sign-in on mobile.
Qwil vs encrypted emailFile notes should land on the client record without copying and pasting.
Yes. Qwil integrates with Wealthbox, Intelliflo, Plannr, Salesforce, Curo and Wealthcraft, plus thousands of apps through Zapier. Iress Xplan, Smarsh and Global Relay integrations are coming soon.
See all integrationsData residency and independent certification matter to compliance and to clients.
You choose hosting in Europe, the US or Canada. Qwil is ISO 27001 and Cyber Essentials Plus certified.
Read our security overviewStraight answers on compliance, clients and records. Can't find yours? Talk to our team.
Yes. Qwil is used by UK advice firms including St. James's Place practices and Nedbank Private Wealth. It keeps a complete, searchable record of client messages, documents and signatures to support your record-keeping and Consumer Duty evidence.
It can be, if messages are supervised and retained in line with FINRA Rules 3110 and 4511 and SEC Rule 17a-4. Personal texting apps don't do that on their own. See how Qwil handles these requirements on our FINRA-compliant messaging page.
Yes. Qwil for Networks lets a network or compliance provider manage deployment and access centrally for its member firms, and the Data Reviewer role gives compliance staff access to review records.
Pricing is per staff member and your clients are always free. See the pricing page for current plans. Every plan starts with a 30-day free trial, no card needed.
Clients join from an invitation and can stay in the browser without installing anything. Advisers often start with clients who already use WhatsApp or text, then talk the rest through their first login.
Acceptance is decided by each provider or platform, not by the signing tool. Check the providers you use most before you switch, and keep your current process for any that insist on a specific tool.
Your firm's conversation records belong to your firm and can be exported. Ask us about retention and export options before you sign, so your record-keeping duties are covered after you stop using Qwil.
Qwil video meetings can be recorded, and the built-in AI can summarise chat threads and pull out action points. Check your firm's consent wording before recording a client meeting.
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