Tindle Wealth Management

How Qwil Helped Tindle Wealth Management Streamline Client Communication

"The way I describe it to potential new clients is: it's just a very secure version of WhatsApp. Virtually everybody can use WhatsApp now, and therefore they can use Qwil, and they get it" - Scott Tindle, Founder & Director of Wealth Management, Tindle Wealth Management.

Tindle Wealth Management is a discretionary wealth management firm led by Founder & Director of Wealth Management Scott Tindle, CFA. The firm manages clients' money, gives financial advice and runs investments on a discretionary basis.

For any financial advisor or wealth manager, client communication runs on sensitive data. Fact finds, passport copies, National Insurance numbers and bank details. Sending it out secure data is the easy part. The difficulties come in providing an easy way for clients to access that data securely, and for the clients to be able to share information back with you.

The turning point was adopting Qwil Messenger: moving away from encryption tools bolted onto email, and giving clients a familiar, WhatsApp-style experience that meets the security and compliance standards regulated advice demands.

Why Tindle Wealth Management Switched to Qwil

Six years ago, a year after it began managing client money, the firm was relying on email with a third-party encryption tool layered on top. Sending documents out securely was manageable. Getting clients to send information back securely was not.

"Clients of all ages just want to get the admin off their desk. They want to send you their questionnaire, their National Insurance number, their passport number and their bank details, all to you in one email, from their email account."

The firm needed a channel clients would actually use, because the regulated alternatives to email are no alternative at all.

"When you're dealing with people's personal data, you don't have the freedom to encourage them to WhatsApp it to you, or email it. It's not a regulatory option."

Qwil gave clients the one thing the encryption tool never could: something as simple as the apps they already use.

"We had some third-party encryption tool that we tried to embed into emails. We found [Qwil] quite a lot easier than that."

Streamlining Communications with Qwil

Six years on, Qwil is how Tindle Wealth Management communicates with clients digitally, from the very first enquiry to everyday requests.

Secure from the first conversation

Prospects are invited to Qwil before they share anything more than their name. Fact-finds and questionnaires arrive in a secure, invitation-only chat instead of an inbox.

"Before they even become a client, before they send us much more than their name, I try to get them to sign up to Qwil. If there's an initial consultation call and they want to complete a questionnaire, I get them to send it to me via Qwil."

Less email, less risk

Moving client conversations out of email removes one of the most common routes for fraud and data loss.

"It limits the email traffic, which is one of the huge sources of security risk."

Simpler than a client portal

Clients don't log in to a dashboard to find a message box. They open a chat on their phone.

"Lots of firms use some sort of client portal login, where the clients get the whole dashboard, and that's where they're supposed to message and drop documents. That's just confusing compared to being on your phone and saying, 'Scott, I need X amount of money, please send it.'"

One channel for the team, too

The same secure space runs the firm's internal conversations, so client and team communication live side by side.

"We use it a lot internally, a bit like Slack. It works very well as a communication tool internally."

Building Better Client Relationships

Clients rarely object to security. What they object to is complexity, and Qwil removes it.

"What they're really scared of is having to use something that is difficult to use. The simplicity of a messaging system that's just more secure than what they already use, 90% of the time, gets us there."

Adoption holds across generations. Younger clients may pick it up faster, but once clients are on Qwil, engagement is strong at every age.

"Once people are on it, they're very supportive of it. They understand the cybersecurity risks that everybody faces, and once they understand it's pretty simple, the engagement is absolutely fine and very positive."

Tindle Wealth Management has turned data protection into part of the client experience, not a hurdle in front of it.

The Results: Six Years of Secure, Simple Client Communication

Tindle Wealth Management shows that the right communication tool lets a boutique,regulated firm protect client data without adding friction. Qwil delivered clear benefits:

• 100% secure track record, with sensitive documents and details kept out of email.
• Clients of every age on board, won over by a WhatsApp-style experience they already understand.
• Secure onboarding from first contact, with questionnaires and fact-finds shared in Qwil before prospects become clients.
• A simpler alternative to portals and encrypted email, with no logins or dashboards to navigate.
• One secure channel for client and internal team communication.

"It's a lot better than the other options out there because of its simplicity. I think it's a great solution to have."— Scott Tindle, Founder & Director of Wealth Management, Tindle Wealth Management