How Qwil helped Hopperound Travel & Cruises Streamline Client Communication

“Qwil has completely transformed my life. It has saved me thousands of dollars and the cost of an additional staff member, while keeping our clients 100% safe.” – Alan Hopper, Founder of Hopperound Travel & Cruises

Luxury travel management requires a high-touch experience without compromising on security. When handling high-value bookings and sensitive financial transfers, the risk of data interception is a constant threat. For Hopperound Travel & Cruises, the challenge was delivering a seamless service without falling victim to the sophisticated scams that target the travel industry.

The turning point was adopting Qwil Messenger. By moving away from fragmented social apps and vulnerable email chains, Alan Hopper provided his clients with a familiar, WhatsApp-style interface backed by banking-grade security and strict GDPR compliance.

Why Hopperound Travel & Cruises Switched to Qwil

Before Qwil, the firm relied on a mix of B2C email, personal WhatsApp, and iMessage. While these tools were familiar, they lacked identity verification, creating a massive security gap.

“To ensure security, we both need to know that each side is who they say they are. Only invited users in Qwil can chat with us.”

The breaking point was the rising threat of wire fraud in the industry, where intercepted emails lead to diverted payments. Alan chose Qwil because it offered an invitation-only environment with two-factor authentication (2FA), ensuring every participant is verified.

“WhatsApp and Telegram are social tools; they shouldn't be used for professional interactions. In Qwil, identities are verified—so you know it’s us, and we know it’s you.”

Streamlining Communications with Qwil

Since January 2024, Qwil has become Hopperound’s operational hub, replacing a cluttered stack of single-use apps.

Eliminating Payment Fraud

The agency now uses Qwil as the "authorised source" for all transaction data. This prevents the type of interception where scammers replace bank details in an email to divert five-figure payments.

Consolidating the Tech Stack

Qwil replaced a messy array of tools including Microsoft Teams and DocuSign. Staff now manage everything—from itinerary planning to contract signing—in one place.

“With Qwil, I have one app that has replaced email, WhatsApp, DocuSign, and Teams. I no longer jump between systems to find what I need.”

Enhancing Team Efficiency

Because Qwil maintains a full, permanent record of conversations, adding a staff member or client to a chat later is seamless. They can instantly see the entire history from the beginning, removing the need for repetitive catch-up calls.

Building Better Client Relationships

The switch to Qwil has significantly strengthened client trust. Clients appreciate that their privacy is treated with "banking-grade" seriousness through a dedicated app.

By providing a professional, branded landing page and a hassle-free mobile experience, Hopperound has turned security into a competitive advantage.

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The Results: A Transformed Agency

Hopperound Travel & Cruises proves that the right communication tool can revolutionise a business. By centralising operations, Alan Hopper has saved significant time and money while ensuring his agency remains a safe haven for client data.

Qwil delivered immediate benefits:

• Replaced vulnerable email and social messaging with a verified, invitation-only network.
• Neutralised the risk of wire fraud by securing all financial communications.
• Consolidated five separate platforms into one high-visibility dashboard.
• Increased response times and administrative efficiency across the team.

Maintained 100% compliance with global data protection standards.