Build and sustain long-term relationships with clients across industry sectors and segments with our tailor-made solution that helps you meet client expectations. Familiarise clients with your processes, address their concerns or questions, share guides and resources to help them make the best of your services, and build essential customer relationships.
Demonstrate immediate engagement by inviting prospects on the platform. Speed up and automate your client onboarding, reducing support costs and resolution times.
Offer a natural and productive conversational flow between your staff and clients, creating a more personalised experience from the very outset. Increased contact with your clients generates goodwill and improves retention and advocacy.
Qwil is an invitation-only platform to which users cannot self-subscribe. Users are invited by your organisation’s administrator using verified personal details from your own company’s client data.
Replace insecure email and social chat applications with our safe and trusted communication channel. Ensure compliance with GDPR and data privacy regulations globally.
Bring other participants into a conversation when and if needed. You can invite new participants to a chat even if they are not on a client's contact list. Define which conversations people have access to, and for how long.
Create custom contact lists for your users. You control which staff and clients can see and communicate with each other. Establish coordination rules for each client relationship to replicate your client coverage model.
Communicate with your prospects and clients in a branded space and deliver a great first-time impression. Customise your organisation with your logo, theme, T&Cs, and security settings.
"We needed our own method of communicating with clients that we felt would not only work as intuitively as existing chat functions, but would give us additional confidence that both ourselves and our clients could communicate in an encrypted, secure and compliant manner."
"I now use Qwil for all my electronic communication with clients and prospects as it’s easy to track all our conversations and refer back to specific points we have discussed and the timing of them. I no longer have the issue of having to find that email you can never find when you need it most!"
"Qwil is like WhatsApp for financial and professional services. It is a product which we believe has significant potential to improve the engagement with clients."
"It is always a challenge in our industry to offer new technologies that are also robust and secure. It’s great in this instance that the hard work has been done for you."
© Copyright 2024 Network Platform Technologies Limited ("Qwil") 5 St John's Lane, EC1M 4BH, London, United Kingdom - All rights reserved. Fidelity International is a trademark of FIL Limited used with its permission.
