Qwil Messenger: Client facing RocketChat alternative

rocketchat alternative

Out of the box secure and compliant RocketChat alternative. Streamline your internal and external business communications.

Qwil messenger is the all in one client communication tool to handle all your business communication needs. Instant messaging with a twist, the integration of secure and compliant chat with other functions usually requiring a 3rd party software makes Qwil the perfect tool if you are searching for a RocketChat alternative

Qwil not only has straightforward communication in chats, but also video conferencing, secure file sharing, e-signatures and appointment booking all in one easy to use platform. Without having to manually configure and contribute significant tech budgets to making RocketChat viable for your business needs.

Why do businesses need secure chat apps like RocketChat and Qwil?

Email is no longer secure. It used to be the highest industry standard when it first came around, replacing the physical letter, but now email is as archaic as its predecessor. Around 90% of financial security breaches and scams originate from email. Not only that, but it takes longer, is more tedious and harder to organize.

How many of us email our friends and family? When was the last time you sent an email as a point of social contact? So our preference is to communicate over instant messaging, WhatsApp, SMS and other similar platforms. As business in general is now more competitive than ever, client experience is more crucial than ever. Giving those clients their preferred channel of communication has now become essential for modern business.

Apps like Rocketchat and Qwil Messenger are now critical to conducting secure and simple client communication.

So why use Qwil instead of Rocketchat?

Rocketchat is primarily an internal communication tool. However it is opensource and customizable so some businesses with larger technology budgets and capabilities have configured it to also be client facing. Not everyone has this capability and without significant investments financially and in time, it will be a patchwork solution.

Having an internal communication tool is great, but what happens when you also need to communicate with clients? Why have two separate tools? Qwil does it all. Qwil Messenger handles all your internal and external communications. As Qwil’s purpose is to serve businesses that are client facing, it is already secure and compliant out of the box. All you need to do is upload your users and get chatting.

Qwil also solves all of your client communication issues. Rather than slotting into an eco-system within which you use one app for messaging, one for secure document sharing, another for e-signatures and another for scheduling and video, Qwil does it all. Having all these functionalities integrated into a straightforward chat platform is what sets Qwil apart from Rocketchat and similar apps.

Businesses spend thousands of hours a year switching context between tasks and platforms. It is a silent tax every company has to pay, as well as the financial implications of so many different softwares. With Qwil you have one platform to use and learn, and completely unified communication.

RocketChat Overview and limitations

  • Complex integration and set up
  • Mostly internal communication, not suitable for external comms with clients
  • No inbuilt audit trail, security or regulated hosting
  • Steep learning curve for non technical users

Why is Qwil the best RocketChat alternative?

We built Qwil to be ready out of the box to slip straight into your business processes. It’s familiar interface, giving users a feel of WhatsApp or social platforms, alongside the stringent security and compliance measures making it appropriate for businesses are why Qwil is the easiest and most complete business communication software.

benefits of using Qwil:

  • End to end encryption both in transit and at rest, there is no data that cannot be shared on Qwil
  • 2 factor authentication on users so you always know who you are speaking to
  • E-signature, Video conferencing, secure file sharing and appointment scheduling built into chat
  • Brandable and customizable with your business logos and colours
  • Automatic audit trails and permanent data retention: compliant with HIPAA, GDPR, FCA & more

When is rocket chat the best fit?

RocketChat still has a place in the market. There are many reasons why RocketChat may be the right fit for your business. Some of these include:

  • You only need a tool for internal communication: Rocketchat’s purpose is for teams to communicate. If this is your only goal, and you don’t need to video call, send documents securely or have any security concerns with the level of data you are sharing, RocketChat could work for you.
  • High customization needs and significant financial/development resources. If you have either a very high skill level of internal developers, or require a communication platform custom built to your needs, this could also be a reason to choose RocketChat. However when scaling this can result in issues if proper resource attribution isn’t planned for.
  • A big criteria that sits alongside both of the above is the condition that you are not in an industry that requires large amount of regulatory compliance. If there is sensitive data passing through your business eco-system, choose something secure, compliant and auditable.

When is Qwil most useful as a rocketchat alternative?

  • If you need to adhere to regulatory compliance, or any sensitive client data is passing through your communications. If you are in the healthcare, legal, financial industry or ever deal with ID documents, bank statements and these types of things, communications security is essential. If this is you then Qwil is probably your best bet.
  • If you currently leverage multiple single use softwares like RocketChat, Docusign, Zoom, Calendly, Dropbox to handle all your communications. Qwil does it all, in one place, for 80% less cost.
  • If you need to provide a more professional secure messaging experience to your clients. Making a patchwork solution using RocketChat may do the job, but the learning curve and customer experience is not as smooth as a solution custom made for that role.
  • If you need to maintain audit trails and records of client communications. Many industries now are required to keep records of client communications as evidence of servicing. Qwil handles the entire process for you.
  • If you want a solution that is ready out of the box, plug and play in your business. Rocketchat takes much configuration, Qwil is ready to go. If you are looking for a solution that is cost effective and you are able to use without significant development, try Qwil.

Qwil vs Rocketchat feature comparison

Feature Qwil Messenger Rocket.Chat
Primary Use Case Secure staff–client communication in Internal team collaboration with open-source flexibility
End-to-End Encryption Yes – default for all messages and files Optional – must be configured manually
Audit Trails Full message-level audit history No native audit trails (requires third-party tools or custom setup)
User Onboarding Secure, invite-only, no app store or phone number needed Manual setup or self-registration
File Sharing Secure, auditable, and compliant Standard file sharing with limited oversight
E-signature Built-in digital signature workflow Not supported
Video Calling Optional, built-in video chat Supported via Jitsi or third-party integration
Technical Overhead None – turnkey solution High – requires in-house technical resources
Best For industries needing secure & simple client comms (finance, legal) Developer-led teams needing full customization for internal use

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