News for Winter 2021
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The need for a secure and compliant chat platform for businesses to engage with clients is stronger than ever. Two recent
news events illustrate this very clearly.
The first is WhatsApp's upcoming privacy policy changes. The second is the FCA's clear
warning to advisers about the misconduct risks of sharing potentially sensitive information connected with work via social chat
platforms. Deploy Qwil and remove these risks in your business.
We now have over 2,800 firms sending
thousands of messages and files daily using Qwil. We continue to deliver new features and are building
out-of-the-box integration solutions as part of broader enterprise platform ecosystems. This month we are finalising our status as an
ISV partner of Salesforce and making our connector available to customers via their AppExchange.
Get
in touch
to find out more.
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WhatsApp privacy changes and the FCA's guidance on social chat tools
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WhatsApp has revolutionised the way we communicate. It is the most preferred messenger app in the world
today. So what does the recent news mean and why shouldn't it be used by professionals with their clients?
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WhatsApp made it clear what data was being shared and transferred outside of Europe (and potentially with
Facebook).
"You provide us the phone numbers of WhatsApp users and your other contacts in your mobile phone address
book on a regular basis.
You confirm you are authorized to provide us such numbers to allow us to provide our
Services.
"
Do your staff have the consent of each contact, staff or client in their phone book for their
details to be shared with WhatsApp?
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The FCA focused on the requirement to control business data (monitor and record) in their recent
FCA conduct newsletter
with the increased risk
of misconduct due to homeworking.
"This includes
increased use of unmonitored and/or encrypted communication
applications
(apps) such as WhatsApp for sharing potentially sensitive information..."
Do you allow
staff to use their personal email accounts to communicate with clients?
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Find out more
how social tool
usage can put businesses at risk.
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Upcoming features
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As per our last update, we continue to work on our in-app video, audio and screen sharing
capabilities. In addition, we have now updated our
Product Plans
with the
features we plan to release in the coming months. Some of the most popular include:
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Email (fall-back) notifications
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Users can now be alerted at their registered email address when they have unread messages for an extended period of time.
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Message details
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Mobile chat participants will be able to see who has read each message in a chat as they currently can on the desktop and web
apps.
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Reply to a message
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Chat participants will be able to select a message in a chat thread and send a reply to that message.
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Read only chats
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Read only chat threads can be created to enable information broadcasting in a chat thread.
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