News for Summer 2019
|
The team at Qwil has been very busy since our last update. Most importantly, we have added a number of product
features that enable customers to fully leverage and monetise our platform in their business.
This not only includes out-of-the-box integrations and connectors with popular products such as Salesforce and Microsoft Active
Directory, but we also provide extensive API access to support countless integration scenarios.
As a reminder, all of our customer success documentation is available on our
secure site
and is
updated as features are added.
|
|
|
Qwil for Salesforce
|
Our Qwil for Salesforce app is now available and free for our Enterprise customers. We are proud to be integrated with the
leading CRM solution which is a critical part of many of our customer's enterprise architecture. The app allows your staff users to
(a) instantly start chats with their clients from within salesforce, and (b) to log their chats as activities in Salesforce. Contact
us to download the managed package. See the integration in action in our
demo
video
.
|
|
|
|
Open APIs
|
Enterprise customers can now integrate Qwil with their other systems via a full set of open APIs. Building upon our
initial data export capabilities, secure API keys can be created to automate the system administration use cases, whilst user keys
can be generated to access the chat capabilities. This includes creating and sending chats (containing both text and
attachments) to users on behalf of other users. Using the APIs and the user record identity values, a high degree of conversation
automation is possible. Customers can also take advantage of the our system actor, the Chat Butler, to send outbound
notifications/updates to any user when a direct response is not required.
|
|
|
|
Active Directory Sync
|
Our AD sync connector can now be deployed to ensure that staff user access rights maintained in Active Directory (as a single
source for staff access permissions) are correctly replicated into Qwil. This connector ensures that your centrally managed Leaver/Mover/Joiner
process can be extended to include Qwil.
|
|
|
Archive Chat
|
Users can now archive their chat threads. On web and mobile, archiving setting can be modified from within the chat details section. On
mobile, users can also archive chats by accessing a swipe left shortcut. The archive process removes the thread from the user's main
chat list on all devices and places it in the archived chats folder. If an archived chat receives a new message it automatically returns
to the main chat list. However, if the archived chat is muted (i.e. notifications are disabled) it will remain in the archive. Archived
chats can also be manually unarchived.
|
|
|
|
Major Android Update
|
Our latest
Android app
has been released. Like our
iOS app, our Android app is now faster, smoother and ready for additional features. Users can now swipe left on certain items to access
action shortcuts (such as muting a chat or removing participants) as well as managing their authorised devices from the settings
screens. “Is typing” is now shown in the header, and notification indicators have been redesigned to be more prominent, and to work
across organisations.
|
|
|
|
Native Desktop App
|
Our native desktop app for either Windows and Mac can now be installed by directly downloading the
installation package
for your operating system from our website.
|
|
|
|
New Pricing for Smaller Firms
|
As a firm, we have now further automated our sales process with our partners DocuSign and Onfido and,
as such, have introduced pricing for smaller firms who want to get on board quickly with an out-of-the-box solution. Firms of up to
10 staff users can now subscribe to their own tenancy on Qwil for a flat fee of £10 /month. Visit
our
website
for more details.
|
|
|
|
|
We have been selected as a finalist to present to 1500 C-suite participants at Finovate Fall this
September in New York. You can find out more on our
company
news
and
articles
pages.
|
|
|